The customers who service with you are your next sales — if you reach them before someone else does. PitStop turns your service lane into a retention engine that surfaces the buyers already in your drive and keeps them yours. The method is simple, proven, and tuned to your store — and we’ll walk you through it live.
+$29,376 in added gross from your service lane
Independent research keeps finding the same gap: retention is won and lost at the service counter — and the trade-in conversation that keeps a customer almost never happens.
of customers who service where they bought are likely to buy their next vehicle from you, too.
Cox Automotive Service Industry Study, 2025of service customers have ever been offered their trade-in value — even though 33% want the conversation.
Cox Automotive Fixed Ops & Ownership Study, 2026of owners with a nearly-new vehicle still service where they bought — down from 72% just two years earlier.
Cox Automotive Service Industry Study, 2025in lifetime service revenue walks out the door with every customer you let drift away.
Cox Automotive Fixed Ops & Ownership Study, 2026Sources: Cox Automotive Service Industry Study (2025) and Cox Automotive Fixed Operations & Ownership Study (2026).
We help you keep the service customers you already earned and turn them into your next sales. Exactly how we do it is the part we tune to your store — and show you in person.
Some of the customers in your service lane are ready to move right now. PitStop pinpoints the ones worth your team’s time — so nobody’s guessing.
The opportunity is only good while they’re on your lot. PitStop makes sure the right person is on it fast — before your customer shops the dealer down the street.
More repeat buyers, more trade-ins, and more service-to-sales revenue that used to quietly drive off your lot.
We’ll walk your team through the full system and tune it to your store, your hours, and your goals. Fifteen minutes, no obligation.
Move the sliders to match your store. We default the customer reach rate to 85% — what a well-run service lane reliably connects with.
Repair orders through your service drive each month.
Share of your service customers you connect with each month.
Who signal they’re ready to buy or trade — Cox found 33% want the conversation.
Leads your team turns into a delivered vehicle.
Combined front-end and F&I gross per unit.
For illustration only. Figures reflect the inputs above and industry benchmarks from the Cox Automotive service-lane studies; actual results vary by store, market, and execution.
The dealerships winning retention aren’t buying more leads — they’re working the ones already standing in the service lane.